Refund Policy

Cancelling

• You can cancel at any time in Settings > Subscription.
• Your paid features stay on until the end of the period you have paid for. After that, your account moves to the Free plan and nothing is deleted.

Refunds

• First payment: if Pulse isn't right for you, ask within 7 days of your first payment on a paid plan for a full refund.
• Yearly renewals: ask within 7 days of a yearly renewal for a full refund of that renewal.
• Monthly renewals are not refunded, but you can cancel so the next one doesn't happen.
• If a service problem on our side stopped you using paid features for more than 3 days in a row, we refund or credit that time.
• If you were charged by mistake, for example twice, we refund the extra charge in full.

Plan changes

• Upgrades are charged straight away. When you upgrade during a paid period, the unused part of your old plan is credited against the new one.
• Downgrades take effect at renewal, so there is nothing to refund.
• Switching from monthly to yearly starts the yearly period at your next renewal, or straight away with the unused part of the month credited.

How to ask

Email [email protected] from the address on your account. Refunds go back to the original payment method, usually within 5 to 10 business days.