Terms of Service

1. About these terms

BlackCandle Pulse ("Pulse", "we", "us") is a web portal and MetaTrader 5 Expert Advisor ("the EA") that help traders journal and analyse their trading and see market levels. These terms apply to everyone who creates an account, on any plan.

By creating an account you accept these terms, our Privacy Policy, our Risk Disclaimer and our Refund Policy.

2. Who can use Pulse

• You must be at least 18 years old.
• You must give accurate details and keep your email address up to date.
• Your account is for you alone. Don't share your login or your EA licence key.

3. What Pulse does and does not do

• Pulse shows information: your trading data, analysis, market levels, analyst level sets and notifications.
• Pulse is not a broker. We never hold your money and never ask for your broker password.
• The EA reads your MT5 account and draws on your chart. It does not open, change or close trades, unless you separately turn on an automated trading add-on that says so.
• Nothing in Pulse is personal investment advice. See the Risk Disclaimer.

4. Plans, billing and renewals

• The Free plan has no charge. Paid plans are billed monthly or yearly, in advance, and renew automatically until you cancel.
• A yearly plan costs less than twelve monthly payments. The price you pay is the one shown at checkout.
• When we change a price, you keep your current price until your next renewal. We tell you by email at least 30 days before a higher price applies.
• Upgrades start when payment succeeds. Downgrades and cancellations take effect at the end of the period you have paid for.
• If a payment fails, we try again and email you. Paid features stay on for a 7-day grace period, after which your account moves to the Free plan. Nothing is deleted.
• Refunds follow our Refund Policy.

5. Plan features and limits

Each plan includes the features and limits shown on our Pricing page, such as the number of MT5 accounts, instruments and alerts. We may improve plans at any time. If we remove a feature from your plan, the change applies at your next renewal and we tell you at least 30 days before.

6. The EA and your licence key

• Your licence key links the EA to your account. Your plan sets how many MT5 accounts can use it at once.
• Moving the same MT5 account to a new computer or VPS does not use another slot.
• We may rotate your key if we believe it has been shared or exposed. We will email you when that happens.

7. Acceptable use

You agree not to:

• copy, resell, publish or redistribute our levels, analyst sets, market context or other data, in whole or in part
• scrape the portal or access it other than through our apps and published interfaces
• try to get around plan limits, licence checks or security measures
• use Pulse for anything unlawful, including market manipulation

8. Your content and our content

• Your trading data, journal notes, tags and screenshots remain yours. You let us store and process them to run Pulse for you.
• Our levels, analysis, analyst content, software and brand belong to us or our licensors. Your plan gives you a personal, non-transferable right to use them while your subscription is active.
• When an analyst set is based on someone else's published analysis, we credit the source.

9. Availability and data accuracy

We work to keep Pulse available and accurate, but market data can be delayed, incomplete or wrong, and the service may be interrupted for maintenance or reasons outside our control. Pulse shows when prices or context are delayed. Always check prices in your own trading platform before you act.

10. Limits on our liability

• We are not responsible for trading decisions you make, or for trading losses, whether or not you used information from Pulse.
• To the extent the law allows, our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim.
• Nothing in these terms limits liability that cannot be limited by law.

11. Closing your account

You can close your account at any time from Settings or by contacting us. We may suspend or close an account that breaks these terms, after telling you why unless the law or security prevents it. What happens to your data is explained in the Privacy Policy.

12. Changes to these terms

We will email you at least 30 days before a material change takes effect. If you don't agree, you can cancel before then.

13. Law and contact

These terms are governed by the laws of Kenya. Questions: [email protected].